Edited by: Sheera Abg Mansor
KUALA LUMPUR: A penalty of RM200,000 has been imposed on AirAsia Bhd and AirAsia X Bhd each for charging credit card, debit card and online banking processing fees separately from their base fare.
Quoting the Malaysian Aviation Commission (Mavcom), in a statement, New Straits Times said both airlines were found to have contravened subparagraph 3(2) of the Malaysia Aviation Consumer Protection Code 2016 (MACPC), which required full disclosure of the final price of the airfare.
It said, Mavcom issued cause letters to both airlines and afforded opportunities to them to provide factors to mitigate the quantum of the penalties as part of the due process to determine whether a contravention had been committed.
The statement said, upon thorough evaluation and taking into consideration the written representations by the airlines, the commission imposed the penalty for the first violation of subparagraph 3(2) of the MACPC, for the period commencing June 1, 2019 to Aug 9, 2019.
Mavcom also imposed a penalty of RM1,179,889 on Malaysia Airports (Sepang) Sdn Bhd (MA Sepang), a subsidiary of Malaysia Airports Holdings Bhd, for failing to meet several requirements of the Airports Quality of Service (QoS) Framework from January to March this year.
To date, AirAsia, AirAsia X and MA Sepang received letters from the commission on the imposition of the financial penalties on Sept 6.
According to Mavcom executive chairman Dr Nungsari Ahmad Radhi also as quoted in New Straits Times, given the large consumer base of air traffic in Malaysia, the commission has set in place the MACPC and Airports QoS Framework to protect the rights and interests of the aviation consumers, as well as a means to increase the level of services in the industry.
These actions are intended to move the aviation industry in Malaysia towards an improved level of service, integrity and transparency, in line with Mavcom’s long-term objectives for the industry.
Source: New Straits Times